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Smart Lists Guide

Troubleshooting

Use these checks when Smart Lists is not behaving as expected. Start with the simplest explanation before changing or deleting anything.

A list is missing

  1. Check Home carefully to make sure the list is not simply lower in the list order.
  2. If the list was shared, confirm that you have not left it and that it has not been deleted.
  3. Reopen Smart Lists if the Home screen has not refreshed.

A shared list disappeared

  1. The list may have been deleted or you may no longer be a member.
  2. Ask another current member whether the list still exists.

An invitation does not work

  1. Check that you copied the invitation code correctly.
  2. If Smart Lists says it is invalid or unavailable, ask for a new invitation code.
  3. Make sure you are opening the most recent link.

Someone cannot join my list

  1. Create a new invitation from the list.
  2. Send the new link directly to that person.
  3. Ask them to open the new link on the device where Smart Lists is installed.

Purchases are not syncing with Personal Balance

  1. Confirm that “Personal Balance” has been set.
  2. Check that Balance Sync is enabled for the “Budget” List.
  3. Check that the list currency and “Personal Balance” currency are compatible.
  4. If “Track Who Paid” is enabled, confirm the purchase was recorded under the payer that should affect your balance.

Personal Balance did not change

  1. Confirm that the purchase came from a list with Balance Sync enabled.
  2. Check the purchase amount and payer.
  3. Open “Personal Balance” again after the list update.

Wrong person was selected as payer

  1. Open the purchased item.
  2. Edit the purchase.
  3. Choose the correct payer and save.
  4. The payer breakdown updates to reflect the correction.

Budget amount looks incorrect

  1. Open the “Budget” List and check the monthly budget amount.
  2. Review the purchases recorded in the current month.
  3. Edit or undo any incorrect purchase.

Used or Remaining looks incorrect

  1. Check whether a purchase was entered with the wrong amount.
  2. Check whether an old purchase belongs to the current month.
  3. Edit or undo the incorrect purchase and review the totals again.

I accidentally completed an item

  1. Tap the completion control again to return the item to the active state.

I accidentally recorded a purchase

  1. Open the purchased item and choose “Undo purchase”.
  2. This keeps the item while reversing the purchase record.

I accidentally deleted an item

  1. If the item has already been deleted, recreate it by adding the item again.
  2. Use “Undo purchase” rather than Delete when you only need to reverse spending.

The app is not updating

  1. Check the phone's internet connection.
  2. Close and reopen the relevant list.
  3. If necessary, close Smart Lists and open it again.

Shared changes are not appearing

  1. Confirm both members are using the same shared list.
  2. Check the internet connection.
  3. Leave the list screen and reopen it to refresh the shared state.

My display settings look wrong

  1. Open “Settings” or Appearance.
  2. Review the selected theme, font and detail text size.
  3. Return the options to the defaults if you want the standard Smart Lists look.

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